How to make a claim

We understand that making a claim can be a difficult and emotional time and we are here to ensure that you get the assistance you need to make the process as straightforward as possible.

In the event of a claim, follow these simple steps. 

  1. Call or email us for a claims form:
    Phone:  1800 104 338

  2. Mail your completed claims form to:
    Claims Team
    PO Box 1192
    Chatswood NSW 2057

To process the claim we may need additional information. We may ask for medical documents or other information, for which the person making the claim may need to pay.

Once we have received all relevant information and the claim has been approved by us, the Insured’s benefit will be paid. 

The Bendigo Life™ suite of products is distributed by AIA Financial Services Limited ABN 68 008 540 252, AFSL 231109, including through its authorised representatives, and is issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia).

Bendigo and Adelaide Bank Limited ABN 11 068 049 178, AFSL 237879 (Bendigo Bank) is a distributor of the Bendigo Life suite of products only; it does not sell, issue or guarantee these products.

Descriptions of product benefits and features are a summary only. Other terms and conditions also apply as described in the Product Disclosure Statement available on this site. This information is subject to change.  It has been prepared without taking into account the objectives, financial situation or needs of any individuals and you should consider the appropriateness of this information in these contexts before acting on it.  You should consider the Product Disclosure Statement in deciding whether to acquire or continue to hold a financial product.